Website Terms & Conditions and Privacy Policy

Last Updated: 20 July 2026

1. Introduction

Welcome to Figure Fixer.

These Website Terms and Conditions (Terms) govern your access to and use of our website, and (where you engage us) the supply of our bookkeeping and related services to small and medium-sized enterprises (SMEs) and sole traders in Australia.

By accessing, browsing, or using this website, or by requesting or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms (forming a binding agreement between you and us). If you do not agree, you must not use our website or services.

About us: Figure Fixer (we, us, our).
ABN: 86 882 515 375
Location: Brisbane, Queensland, Australia.

Important notice (information only / no legal advice): The information on this website and in these Terms is provided for general information only and does not constitute legal advice (or financial or tax advice). You should obtain independent professional advice tailored to your circumstances before acting on any information.

2. Definitions

In these Terms:

  • ACL means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

  • Client, you, your means the person or entity that accesses our website and/or acquires services from us.

  • Confidential Information means information that is confidential in nature, including business information, financial information, and personal information, whether in oral, written, electronic, or other form, and includes Client records and data.

  • Content means any text, images, graphics, logos, downloads, templates, tools, forms, or other content on our website.

  • Direct Debit Arrangement means an arrangement under which fees are paid by direct debit from a nominated account (including via a third-party payment provider).

  • Loss means any loss, damage, cost, expense, or liability (including legal costs on a full indemnity basis).

  • Services means the bookkeeping and related services we agree to provide to you, as described on our website, in a proposal, scope of work, letter of engagement, or other written agreement (if any).

  • Terms means these Website Terms and Conditions as updated from time to time.

  • Website means our website and any related pages, portals, or online forms we operate.

3. Services

3.1 What we do
We provide bookkeeping services for SMEs and sole traders in Australia. Depending on what you request and what we agree in writing, Services may include (without limitation):

  • accounts payable and accounts receivable processing;

  • bank and credit card reconciliations;

  • payroll processing support and record-keeping;

  • preparation of management reports (for example, profit and loss statements and balance sheets);

  • set-up and maintenance of bookkeeping systems (including cloud accounting software);

  • assistance with business activity statement (BAS) data collection and bookkeeping support (not tax agent services unless expressly stated); and

  • general bookkeeping administration and reporting.

3.2 Scope and exclusions
(a) The Services are limited to the scope agreed with you. Any timelines are estimates unless we agree otherwise in writing.
(b) Unless expressly agreed in writing, we do not provide legal advice, taxation advice, or financial product advice. Where a service requires registration or licensing (for example, tax agent services), we will only provide it if we are properly authorised or if it is performed by an appropriately registered professional engaged by you.

3.3 Third-party platforms
We may use third-party software or platforms to deliver Services. Your use of those platforms may be subject to third-party terms. We are not responsible for third-party outages or interruptions beyond our control.

4. Client Obligations

To help us provide the Services properly, you agree that you will:

(a) provide complete, accurate, and up-to-date information and records (including invoices, receipts, bank statements, payroll information, and any other relevant documents);
(b) provide us with timely instructions and cooperation, including responding to reasonable requests and approvals within a reasonable time;
(c) ensure you have the right to provide us access to your financial information, systems, and accounts, and that any information you provide does not infringe third-party rights;
(d) maintain appropriate backups of your records and ensure your internal approvals and controls are followed; and
(e) promptly tell us if you become aware of any errors, irregularities, suspected fraud, or unauthorised access relating to your accounts or records.

If you do not meet these obligations, we may be unable to provide the Services on time (or at all), and we are not responsible for any resulting delay, errors, or additional costs reasonably incurred.

5. Fees & Payment

5.1 Fees
Fees for Services will be as set out on our website, in a quote, proposal, scope of work, or other written agreement. All pricing listed on our website is GST inclusive (as required under Australian tax law). Unless stated otherwise, fees are in Australian dollars and are exclusive of GST. GST will be added where applicable.

5.2 Invoices and payment terms
(a) We may invoice you in advance, progressively, or on completion (as specified in our quote or agreement).
(b) Unless otherwise stated on the invoice, invoices are payable within 7 days of the invoice date.
(c) If an invoice is overdue, we may (to the extent permitted by law) suspend Services until payment is received and recover reasonable costs of collection.

5.3 Direct debit arrangements
(a) We may offer or require payment via a Direct Debit Arrangement. If you enter a Direct Debit Arrangement, you authorise us (and/or our payment processor) to debit the nominated account for amounts we invoice (or as otherwise agreed).
(b) You must ensure sufficient funds are available. You are responsible for any dishonour or failed payment fees charged by your bank or our payment processor.
(c) You may request to change or cancel a Direct Debit Arrangement by giving us reasonable notice. Changes or cancellations will take effect once processed and confirmed by us (and/or the payment processor), which may take several business days.
(d) If a direct debit fails, we may re-attempt the debit and/or require an alternative payment method.

5.4 Disputed invoices
If you dispute an invoice, you must notify us in writing within 7 days of the invoice date, setting out the reasons for the dispute. You must pay any undisputed amount by the due date.

6. Intellectual Property

6.1 Website content
All Content on this Website is owned by, or licensed to, Figure Fixer and is protected by intellectual property laws. You must not copy, reproduce, modify, distribute, display, publish, or create derivative works from any Content without our prior written consent, except as permitted by law.

6.2 Materials we create for you
(a) Unless otherwise agreed in writing, we own all intellectual property rights in the templates, tools, systems, processes, methodologies, know-how, and pre-existing materials we use or develop in providing the Services.
(b) Subject to full payment of our fees, we grant you a non-exclusive, non-transferable licence to use any reports or deliverables we provide to you for your internal business purposes.

6.3 Your materials
You retain ownership of your records and materials you provide to us. You grant us a licence to use them to provide the Services.

7. Confidentiality

7.1 Our confidentiality obligations
We will take reasonable steps to keep your Confidential Information confidential and use it only for the purpose of:

  • providing the Services;

  • managing our relationship with you; and

  • meeting our legal and regulatory obligations.

7.2 Exceptions
We may disclose Confidential Information where:
(a) required by law, court order, or a regulator;
(b) disclosed to our professional advisers (for example, lawyers or accountants) on a confidential basis;
(c) disclosed to our contractors or service providers who need it to help us provide the Services (and who are bound by confidentiality obligations); or
(d) the information is already public other than through our breach of these Terms.

7.3 Security
You acknowledge that no method of electronic transmission or storage is completely secure. We use reasonable administrative and technical safeguards, but we cannot guarantee absolute security.

8. Limitation of Liability

8.1 ACL rights
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL or any other applicable law that cannot be excluded, restricted, or modified.

8.2 No indirect loss
To the maximum extent permitted by law, we are not liable for any indirect or consequential Loss, including loss of profit, loss of revenue, loss of opportunity, loss of goodwill, business interruption, or loss or corruption of data.

8.3 Liability cap
To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the Website, these Terms, or the Services (whether in contract, tort (including negligence), statute, or otherwise) is limited to the greater of:
(a) the total fees paid by you to us for the Services giving rise to the claim in the 3 months before the event giving rise to the claim; and
(b) AUD $100.

8.4 Reliance
You are responsible for your business decisions. We are not responsible for outcomes based on information that is incomplete, inaccurate, or not provided on time by you or third parties.

9. Termination

9.1 Termination by either party
Either party may terminate the provision of Services by giving the other party at least 14 days’ written notice, unless a different notice period is agreed in writing.

9.2 Immediate termination
We may suspend or terminate Services immediately by written notice if:
(a) you do not pay an invoice by the due date and do not remedy that failure within 7 days after we give you notice;
(b) you breach these Terms and do not remedy that breach within a reasonable time after notice; or
(c) we reasonably believe continued provision of Services may be unlawful or may cause material harm.

9.3 Effect of termination
On termination:
(a) you must pay all fees for Services performed up to the termination date (including any approved disbursements);
(b) we will provide, on request, reasonable handover information subject to payment of any outstanding amounts; and
(c) clauses intended to survive termination (including Confidentiality, Intellectual Property, Limitation of Liability, and Governing Law) will continue to apply.

10. Dispute Resolution

10.1 Good faith negotiation
If a dispute arises in connection with these Terms, the Website, or the Services, either party may give the other a written notice describing the dispute. The parties will use good faith efforts to resolve the dispute promptly through negotiation.

10.2 Escalation and mediation
If the dispute is not resolved within 14 days of the notice, either party may request that the dispute be referred to mediation in Brisbane, Queensland, conducted by an independent mediator agreed by the parties (or, failing agreement, appointed by the President of the Queensland Law Society). Each party will pay its own costs of the mediation and share the mediator’s costs equally.

10.3 Urgent relief
Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court.

11. Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy and these Terms. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you provide personal information about another person to us, you confirm you have the authority to do so and have informed them of our Privacy Policy.

12. Governing Law

These Terms are governed by and construed in accordance with the federal laws of Australia. You submit to the non-exclusive jurisdiction of the courts of the Commonwealth of Australia.

13. General Provisions

13.1 Entire agreement
These Terms, together with any proposal, scope of work, letter of engagement, or other written agreement we provide and you accept, constitute the entire agreement between the parties in relation to their subject matter.

13.2 Severability
If any provision of these Terms is invalid or unenforceable, it will be read down or severed to the extent necessary, and the remaining provisions will remain in full force and effect.

13.3 Amendments
We may update these Terms from time to time by publishing the updated version on our Website. The updated Terms apply from the date they are published (as shown by the “Last Updated” date). If you continue to use the Website or Services after the update, you are taken to have accepted the updated Terms.

13.4 Assignment
You must not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor as part of a restructure or sale of our business.

13.5 Contact
If you have any questions about these Terms, please contact us at:

Figure Fixer
Email: hello@figurefixer.com.au
Location: Brisbane, Australia

Privacy Policy

Figure Fixer website is owned by Figure Fixer, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Figure Fixer, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Figure Fixer website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Figure Fixer, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via hello@figurefixer.com.au.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@figurefixer.com.au.